Shipping Policy
SHIPPING POLICY Effective Date: March 2026
Overview
Sambria Co. processes and ships orders for NeuroMed BLT and NeuroMed7 to licensed professionals across the United States. We are committed to fast, reliable fulfillment so your practice never runs short.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Most orders are processed within 1–2 business days of payment confirmation.
Orders placed after 2:00 PM CT or on weekends will begin processing the next business day.
You will receive a confirmation email when your order is placed and a separate shipping notification with tracking information once your order ships.
Shipping Methods & Estimated Delivery
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Overnight Shipping | 1 business day |
Delivery estimates begin from the date of shipment, not the date of order. Estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
Orders over $150 qualify for free standard shipping within the contiguous United States.
Shipping Destinations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
International shipping is not available at this time. If you are located outside the United States and are interested in wholesale distribution, please contact us at wholesale@sambriaco.com.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your shipment directly through the carrier's website. Tracking may take up to 24 hours to update after the shipping notification is sent.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Sambria Co. is not responsible for orders shipped to an incorrectly entered address. If you need to update your address, contact us at support@sambriaco.com immediately after placing your order. We cannot guarantee address changes once an order has been processed.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbors and building management
- Allow 1–2 additional business days, as carriers sometimes mark packages early
- Contact the carrier directly to file a claim
If the issue is unresolved, contact us at support@sambriaco.com and we will work with you to find a solution. Sambria Co. is not responsible for packages confirmed as delivered by the carrier.
Damaged in Transit
If your order arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days of delivery with photos of the damage.
Bulk & Wholesale Orders
Bulk orders of 10 or more units may require additional processing time. Expedited shipping may not be available for all bulk orders. Contact info@sambriaco.com before placing a large order if timing is critical.
Contact Us
For shipping questions or concerns:
Email: support@sambriaco.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
We aim to respond to all inquiries within 2 business days.
Sambria Co. reserves the right to update this policy at any time. Changes will be reflected on our website.