Shipping Policy
SHIPPING POLICY Effective Date: March 2026
Overview
Sambria Co. processes and ships orders for NeuroMed BLT and NeuroMed7 to licensed professionals across the United States. We are committed to fast, reliable fulfillment so your practice never runs short.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Most orders are processed within 1–2 business days of payment confirmation.
Orders placed after 2:00 PM CT or on weekends will begin processing the next business day.
You will receive a confirmation email when your order is placed and a separate shipping notification with tracking information once your order ships.
Shipping Methods & Estimated Delivery
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Overnight Shipping | 1 business day |
Delivery estimates begin from the date of shipment, not the date of order. Estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.
Signature Required Delivery is available at checkout for an additional charge. We recommend it for apartments, shared buildings, and any address where packages have gone missing before.
Shipping Rates
Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
Orders over $100 qualify for free standard shipping within the contiguous United States.
Shipping Destinations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
International shipping is not available at this time. If you are located outside the United States and are interested in wholesale distribution, please contact us at info@sambriaco.com.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your shipment directly through the carrier's website. Tracking may take up to 24 hours to update after the shipping notification is sent.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Sambria Co. is not responsible for orders shipped to an incorrectly entered address. If you need to update your address, contact us at info@sambriaco.com immediately after placing your order. We cannot guarantee address changes once an order has been processed.
Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please check the following before contacting us:
- Your leasing office, front desk, mailroom, or building manager
- Any package room, locker, or covered entry area on the property
- Neighboring units, in case a unit number was misread
- Side doors, garage entries, and covered areas out of direct view
- Other members of your household or staff who may have brought it in
Carriers occasionally mark packages delivered up to a day early, so please also allow 1 to 2 additional business days.
If the package still cannot be located, email info@sambriaco.com with your order number within 7 days of the delivery date shown in tracking. We will request the proof of delivery photo from the carrier and file a claim on your behalf. Customers cannot file this claim directly, because the shipping contract is held by Sambria Co.
Where the carrier confirms a delivery error, we will replace the order at no cost to you. Courtesy replacements are limited to one per customer per 12 months.
Orders are covered up to standard carrier liability unless additional coverage is purchased at the time of shipping. For high value orders we recommend selecting Signature Required Delivery at checkout. Replacements we send are shipped signature required.
Damaged in Transit
If your order arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days of delivery with photos of the damage.
Bulk & Wholesale Orders
Bulk orders of 10 or more units may require additional processing time. Expedited shipping may not be available for all bulk orders. Contact info@sambriaco.com before placing a large order if timing is critical.
Contact Us
For shipping questions or concerns:
Email: info@sambriaco.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
We aim to respond to all inquiries within 2 business days.
Sambria Co. reserves the right to update this policy at any time. Changes will be reflected on our website.