Refund Policy
RETURN & REFUND POLICY Effective Date: March 2026
Overview
Sambria Co. is committed to the quality and efficacy of our topical anesthetic products, including NeuroMed BLT and NeuroMed7. We stand behind every order. If you are not fully satisfied with your purchase, we want to make it right.
Please read this policy carefully before requesting a return or refund.
Return Eligibility
Who Can Return Products
Returns are accepted from licensed tattoo artists and studios, medical spas and aesthetic clinics, licensed healthcare professionals and clinicians, and wholesale/B2B account holders.
Eligible Return Conditions
A product may be returned if:
- The item is unopened and in its original, undamaged packaging
- The return is initiated within 30 days of the delivery date
- The product has not been used, tampered with, or stored improperly
- You have proof of purchase (order confirmation or invoice number)
Non-Returnable Items
The following items are not eligible for return:
- Opened or partially used products
- Products returned more than 30 days after delivery
- Items marked as final sale or purchased during a clearance promotion
- Products stored outside of recommended temperature or humidity conditions
- Bulk/volume orders of 10 units or more (see Bulk Order Policy below)
Defective or Damaged Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.
To process a claim, please have the following ready:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective product and packaging
How to Initiate a Return
Do not ship products back without prior authorization. Unauthorized returns will not be accepted and will be returned at the sender's expense.
To begin the return process:
- Email us at returns@sambriaco.com with your order number and reason for return
- Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number
- Securely package the item(s) and include the RMA number on the outside of the package
- Ship the return to the address provided in your RMA confirmation
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection within 3–5 business days.
If approved, refunds will be processed as follows:
- Original payment method: credited within 5–10 business days
- Store credit: applied to your account within 1–2 business days
Partial refunds may be issued at our discretion for items returned with minor packaging damage or incomplete orders.
The following fees are non-refundable: original shipping and handling, and expedited or rush processing fees.
Exchanges
We offer exchanges for the same product in a different size or formulation, subject to availability. To request an exchange, follow the return initiation process above and specify your preferred replacement item.
Bulk Order Policy
Orders of 10 or more units are considered bulk/wholesale orders and are non-returnable except in cases of product defect, manufacturing error, incorrect items shipped, or damage sustained during transit.
All bulk order claims must be submitted within 7 days of delivery. Contact your account representative or email info@sambriaco.com.
Affiliate Orders
Products purchased through affiliate or referral links are subject to the same return and refund policy outlined here. Affiliate commissions are subject to reversal for any returned or refunded orders.
Contact Us
For questions about a return, refund, or this policy:
Email: returns@sambriaco.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
We aim to respond to all inquiries within 2 business days.
Sambria Co. reserves the right to update this policy at any time. Changes will be reflected on our website.